Product Category
Product TitleIce cream machine service: maintenance, repairs & spare parts
Eistechnikcenter GmbH supports professional ice cream machines for ice cream parlours, hospitality businesses and ice cream production. Our own technical team in Luckenwalde near Berlin provides maintenance, repairs, general overhauls and spare parts, with a focus on Carpigiani.
EQUIPMENT FOR YOUR BUSINESS
Which machines do we service?
Each type of equipment has different cooling, drive and operating requirements. We tailor technical support to the model and its use in your business.
Soft serve machines & self-service dispensers
For soft serve machines and self-service soft serve units, the focus is on cooling, mix supply, the beater and dispensing. We check machine functions according to the specific configuration.
View soft serve machinesGelato machines & pasteurisers
For batch freezers, checks include freezing performance, the beater and extraction. For pasteurisers, we assess heating, cooling and programme operation in line with the manufacturer's requirements.
Explore ice cream machinesExplore pasteurisersAçaí, matcha & frozen yogurt
For machines used for açaí, matcha soft serve and frozen yogurt, we consider how the equipment, mix and settings work together. Technical checks depend on the specific machine series.
Açaí machines & conceptMatcha machines & conceptMilkshake & whipped cream machines
Cooling, dispensing and product-contact components are key inspection points for milkshake and whipped cream machines. Maintenance and spare parts selection depend on the design and use.
View milkshake equipmentView whipped cream machinesOur technical services at a glance
Ice cream machine repairs & general overhaul in our own workshop
Our gallery shows the general overhaul of a Carpigiani Labotronic: from the dismantled frame and white repainting to step-by-step reassembly. We agree the scope of repairs and component replacement according to your machine's condition.
Initial assessment and dismantling in our own workshop
Cleaning and refurbishing the frame and components according to their condition
Checks of the cooling system, drive and controls; component replacement as needed
Reassembly and functional testing before return
Genuine Carpigiani spare parts & wear parts
Stainless steel or POM beaters matched to the machine series
Gear pumps and Carpi Care Kits for the specific machine configuration
Identifying seals and scraper blades using the model and serial number
Agreeing parts availability, what is included and installation before ordering
Ice cream machine service across Germany from Luckenwalde
Central service coordination in Luckenwalde, Brandenburg
Agreeing on-site visits in Germany or workshop service according to location and the work required
Arranging delivery, collection and required accessories before the workshop appointment
Repair, overhaul or replace your ice cream machine?
The right choice depends on the condition of your equipment and the needs of your business. Compare the proposed work with the available alternatives. The following questions will help you discuss the options with our technical team.
Does the existing machine still fit your needs?
Check whether the machine type, required production volume and operation still suit your menu. If your concept has changed, you can discuss a suitable alternative in our showroom.
One fault or several affected assemblies?
A clearly identified fault allows the repair scope to be considered specifically. If several assemblies are affected, the diagnosis and a possible overhaul should be assessed together.
Which parts are available?
The exact model, serial number and any existing part numbers help identify suitable parts. We check the availability of the required parts and the proposed installation for your particular machine.
What is the total scope and cost?
Compare diagnosis, work and parts, plus transport or travel where applicable, with purchasing, delivery and any requested commissioning of an alternative. Compare the agreed scope of work rather than the machine price alone.
How will the work fit your operation?
Discuss workshop or on-site scheduling, transport and the period without a usable machine. For replacement equipment, also consider floor space, connections and staff instruction.
If replacement is an option, you can include used ice cream machines in your comparison. For a technical assessment, send the details of your existing equipment through the service form on this page. We agree the work and required parts with you based on the diagnosis.
Your service enquiry: details and next steps
1. Describe the machine and the issue
Include the manufacturer, exact model, serial number and machine location. Describe the fault: when did it start, what message appears on the display, and does it occur at startup, during production or during cleaning? State whether it is constant or intermittent and whether the mix, settings or components were recently changed.
2. Our technical team reviews your details and follows up with any questions. Have photos of the rating plate, display message and affected component ready. We will arrange how to send them after receiving your enquiry.
3. Together we agree the initial diagnostic work and its cost, workshop or on-site service, and the appointment and transport. Further work and required spare parts are agreed from the findings before you place the order.
Submit your service request online
Recipient: info@eistechnikcenter.de
Complete the form to submit your request directly from this website.
Include your name, company and callback number
Enter the manufacturer, model, location and details in the form.
Thank you! Your service request has been submitted. Our team will contact you using the details provided.
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Ice cream machine maintenance & training
Maintenance tailored to the machine and its use
Planned maintenance supports consistent production and helps identify wear early. Together we agree the scope based on the machine model, its use and the manufacturer's instructions.
Systematically check the machine's condition and operation
Agree maintenance cleaning and care to suit the equipment
Inspect seals, scrapers and other wear parts
Plan maintenance before the season or during operation
Arrange service on site or in our workshop
Commissioning & staff training
During commissioning, we familiarise your team with the agreed machine functions. The photo shows a retail team beside a soft serve unit. Training is tailored to your equipment and the daily workflow on site.
Agree positioning, connection requirements and commissioning
Learn about operation, dispensing and daily care
Recognise display messages and document them for the service team
Follow the manufacturer's cleaning and hygiene instructions
More services for your ice cream business
Planning new equipment or expanding your range? Explore the relevant advice and services below.
Equipment advice, delivery & finance
Explore selected equipment in our showroom and discuss the right setup. Our financing page provides further information on leasing and lease purchase.
Showroom in LuckenwaldeExplore leasing & hire purchaseIce cream school, ingredients & accessories
Our ice cream school provides practical knowledge. Browse our ingredients and accessories sections for products for your production.
Ice cream school & trainingExplore ice cream ingredientsAccessories for your businessFrequently asked questions about maintenance & repairs
What is the difference between a repair and a general overhaul?
A repair addresses a specific fault. A general overhaul takes a broader look at the machine and may include dismantling, inspection and refurbishment of several assemblies. The appropriate work depends on its condition and the diagnostic findings.
How is the correct Carpigiani spare part identified?
Use the exact model, serial number and any existing part number. Photos of the rating plate and the component, including its connections or mounting points, help with identification. The catalogue model group provides an initial selection. Before ordering, check the version, quantity needed and what is included; if the part number is missing, our team can help identify it.
How should I prepare a machine for the workshop?
Agree the appointment, transport and any accessories to be included with our team in advance. Empty and clean the machine according to its operating instructions. Arrange disconnection and transport as appropriate for the equipment.
How often should an ice cream machine be serviced?
The right interval depends on manufacturer instructions, operating hours, usage and installation conditions. We discuss a suitable maintenance scope with you. Regular cleaning according to the operating manual remains part of daily operation.
What does a repair or maintenance service cost?
Costs depend on diagnostic work, labour, required parts and any transport or travel. We agree the initial inspection before it is commissioned. Further work is agreed based on the diagnostic findings.
Can I enquire about used machines and other brands?
Yes. For used equipment and other manufacturers, please send an enquiry with a rating plate photo. We check the technical options and parts availability for your specific model.
